Shipping & Delivery Policy At Kishi Elite, we are committed to delivering your order accurately, in good condition, and always on time. Please read our shipping terms below. 1. Shipping Destinations We currently ship to all major cities and towns across India. For international shipping inquiries, please contact our support team at info@kishielite.com to check eligibility and extra freight charges. 2. Processing Time All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving your order confirmation. You will receive another notification when your order has shipped. 3. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Standard Shipping: Usually takes 5–7 business days for delivery. Express Shipping: (If available) Usually takes 2–3 business days. Free Shipping: We offer free shipping on all orders. 4. Order Tracking Once your order has shipped, you will receive an email/SMS containing a Tracking Number and a link to the courier partner's website. You can track your package status in real-time until it reaches your doorstep. 5. Delivery Partners We partner with reputed courier services like Delhivery, BlueDart, Ecom Express, and India Post to ensure your products are handled with care. 6. Undelivered Packages If a package is returned to us due to an incorrect address provided by the customer or multiple failed delivery attempts, a reshipping fee may apply to send the package again. Please ensure your Phone Number and Pincode are accurate at the time of checkout. 7. Delayed Packages While we strive to meet delivery timelines, occasional delays may occur due to weather conditions, flight delays, or high-volume festive seasons. We appreciate your patience in such scenarios. Contact Us If you have any questions about the status of your order or shipping updates, please reach out to us: Email: info@kishielite.com WhatsApp Support: +91 7737823327 Operating Hours: [e.g., 10:00 AM to 6:00 PM, Monday to Saturday]

Return & Refund Policy Thank you for shopping at Kishi Elite. We value your business and strive to provide high-quality products. However, if you are not entirely satisfied with your purchase, we are here to help. 1. Return Conditions You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all tags, labels, and accessories intact. A valid Proof of Purchase (Invoice or Order ID) is required to process your return. 2. Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned: Personal care products (cosmetics, skincare, etc.). Innerwear or intimate apparel. Items marked as "Final Sale" or purchased during specific clearance events. Customized or personalized orders. 3. Refund Process Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's or bank's policies. 4. Shipping Costs Defective/Wrong Items: If the return is due to an error on our part (damaged or incorrect item), Kishi Elite will cover the return shipping costs. Customer Preference: If you are returning an item due to a change of mind or size preference, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. 5. Damaged or Defective Goods If you receive a damaged or defective product, please contact us within 24-48 hours of delivery. We highly recommend recording an unboxing video to help us expedite your claim. Contact Us If you have any questions on how to return your item to us, contact us: Email: info@kishielite.com Phone: +91 7737823327 Website: shop.kishielite.com/contact